“These three things – autonomy, complexity, and a connection between effort and reward – are, most people will agree, the three qualities that work has to have if it is to be satisfying.” – Gladwell
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■ Brazilian taxi driver Adilson Luiz da Cruz often finds lost phones and forgotten umbrellas in his cab, but last week he hit the jackpot: 40 tickets to the World Cup. Despite his lifelong dream of going to the tournament, plus the thousands of dollars he could have earned by scalping the tickets, the cabbie didn’t hesitate to do the […]
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